SHIPPING, RETURN & EXCHANGES
Shipping & Handling
Processing time for an order is two days. Shipping time ranges from 3-5 days.
Online orders are sent securely with a courier service and a signature will be required upon delivery.
Your Malka jewelry will be presented in our patented Malka Jewelry Box with our fluorescent technology.
Exchanges and Returns
All jewelry items will go through Quality Control prior to an exchange or return being processed.
100% Money Back Guarantee
Malka provides a 15-day money-back guarantee. A full refund will be given under the following conditions:
• The merchandise must be returned within 15 days upon its receipt and must be in its original condition and packaging.
• The merchandise must not be damaged, worn, used, or resized.
• The merchandise must precisely match product data records.
• Original Certificate(s) must be returned with the merchandise.
• The consumer covers the full shipping return cost and insurance cost.
Refunds will be made in the original form of payment, by either check, wire transfer or PayPal.
If within 15 days from the delivery date you change your mind, we are happy to offer you the option to exchange your purchase with another one of our products. We do not accept any exchanges after the listed exchange window.
Once we have received your exchange back, we will process it within 5 business days. The merchandise must not be damaged, worn, used or resized.
Upon approval, we will ship out in stock exchange items, or begin production on your new item.
Please send the merchandise to our New York office:
50 W 47th Street
New York, NY 10036
After sending the returned merchandise, please send an email with the tracking number and date of shipping to:
Please insure the merchandise against loss in transit and prepay freight and handling charges.
Please remember to enclose a copy of the invoice you received with your shipment.
We look forward to doing business with you again!